What's Wrong With Positive Thinking?

It can be difficult to restrain ourselves from trying to fix others’ moods, especially if it’s a longstanding habit. It requires some patience and an understanding of how emotions work to allow others to have their authentic feelings. 

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How Active Listening Restores Calm

So often when we encounter people who are upset, in our desire to help, we unintentionally fan the flames. The first thing they need is to feel heard and to have their feelings validated. Active listening techniques can help.

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